Purchase Terms – SleepPods
For simplicity, we refer to you as the customer as “you” and to our company as “we”. These purchase terms apply to all purchases made via our website. By completing a purchase, you accept the terms below. We recommend that you read them carefully before you shop.
Applicable legislation
We operate in accordance with the laws of England and Wales, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Protection from Unfair Trading Regulations 2008. These laws give you as a consumer strong protection when shopping online.
Prices and payment
All prices are shown in pounds sterling (GBP), including VAT where applicable unless otherwise stated.
For orders shipped from outside the United Kingdom, any customs duties or import taxes may be added, and these are handled by the customs authority of the relevant country.
Payment options
To offer a safe and smooth shopping experience, we have several secure payment methods:
Klarna – Pay later
Receive your goods first and pay within 30 days
No interest or fees if the invoice is paid on time
The option to pause the invoice via the Klarna app in the event of, for example, a delivery delay
Invoice handling is provided by Klarna in accordance with Klarna's own terms
Card payment
We accept the following cards and digital payment solutions:
VISA
MasterCard
American Express
Apple Pay
Google Pay
All card payments are handled via our payment partners and are encrypted to industry standard. We never store any card details ourselves.
Delivery & Shipping
Delivery cost: £2.90 within the United Kingdom
Free delivery: on all orders over £30
Delivery time: normally 3–5 working days from our warehouse
During periods of high demand, goods may in some cases be sent from one of our international warehouses if the product is not in our main warehouse. In these cases the delivery time is usually 5–9 working days. Further delays may occur. The country of origin and delivery time are always shown on the order confirmation.
We work only with reliable logistics partners to ensure that your order arrives quickly and safely.
Returns & Right of withdrawal
At SleepPods we offer 365-day returns on all products, which goes well beyond your statutory rights. Our earphones may be tried, but must be returned clean and in resaleable condition.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you also have a statutory right to cancel your order within 14 days of receiving the goods, for any reason. Our 365-day policy extends this period voluntarily.
For a return to be approved:
The product must be in as-new condition (earphones must be clean and free from stains, odour, hair and dirt)
The original packaging and accessories must be included
The return is made at your own expense (unless the item is faulty)
To arrange a return, please contact our customer service first at info@sleeppods.se – we will confirm the return address and instructions. Once your return has been approved, simply send it back to us.
Refund: made within 14 working days of us receiving and approving the return.
Exchanges
If you would like to exchange an item, make a return as above and then place a new order via our website.
Faulty goods
If an item is defective or has a manufacturing fault, you have statutory rights under the Consumer Rights Act 2015: goods must be of satisfactory quality, fit for purpose and as described. If a fault appears, please contact us and we will put things right.
If the complaint is approved, we cover the return postage
You will receive either a replacement product or a full refund
Always contact customer service before sending a return.
Uncollected parcels
If a parcel is not collected and is returned to us, we charge a fee to cover shipping and handling costs.
Liability & Warranty
We are not liable for damage that arises from incorrect use of the product.
Warranties apply in accordance with UK consumer legislation (the Consumer Rights Act 2015) and cover manufacturing faults only. This does not affect your statutory rights.
Discount codes & Campaigns
Discount codes are only valid on new orders and cannot be applied retroactively.
Specific terms for campaigns are always stated in connection with the campaign.
Force Majeure
We are not liable for delays or non-delivery caused by circumstances beyond our control, for example strikes, natural disasters or pandemics.
Customer service
Do you have questions about our purchase terms or about an individual order?
📩 info@sleeppods.se
Response time: usually within 24 hours, every day of the week.
During campaigns and periods of high demand, the response time may be longer.
We always strive to give you a safe and smooth experience with us at SleepPods – from the first click to a delivered product.
Westros Digital Retail AB
Company registration number (org.nr): 559499-1035
Slakterigatan 10, 721 32 Västerås, Sweden