Last updated: 2025-08-20
At SleepPods, we want you to always feel confident with every purchase. That is why we offer 365-day returns – one of the most generous guarantees on the market. This policy explains how to return an item and how the refund works. It sits alongside, and does not affect, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
365-day returns
You have the right to change your mind about your purchase within 365 days of receiving your order. This voluntary policy extends the statutory 14-day right to cancel provided under the Consumer Contracts Regulations 2013.
Try risk-free – SleepPods earphones
You may test your SleepPods earphones for up to 365 days. If you are not satisfied – for any reason – we offer a full refund, even if the product has been tried or used, provided that:
The product is returned in its original packaging with all accessories.
The product is clean and free from stains, odour, hair and dirt.
Other items
For products other than SleepPods earphones, the 365-day return period applies, but the product must be:
Unused and in its original condition.
In its original packaging with all accessories and documentation.
How to request a refund
Contact customer service: Email info@sleeppods.se with your order number and a short description.
Wait for return instructions: We review your request and send instructions.
Send the product back: Return postage is paid by the customer unless the item is faulty or incorrectly delivered. Please use a tracked shipping method.
Refund process
Once we have received your return, we inspect the product.
The refund is made to the same payment method used at purchase.
After an approved return, the refund is processed within 14 working days and you receive a confirmation by email.
For card payments, your bank may need a few extra days to complete the transaction.
Returns that are not approved
We cannot offer a refund for:
Products with clear signs of wear or incorrect use.
Products without their original packaging or the necessary documentation.
Specially ordered or personalised products (unless they are faulty).
Damaged or faulty item
If the product is faulty or damaged on delivery, contact us as soon as possible at info@sleeppods.se.
Attach photos and a short description. If the complaint is approved, we cover the return postage and offer either a replacement product or a full refund. This is in addition to your statutory rights under the Consumer Rights Act 2015, under which goods must be of satisfactory quality, fit for purpose and as described.
Uncollected parcels
Parcels that are not collected and are returned to us are charged a handling fee to cover shipping and handling costs.
Contact
Do you have questions about returns or refunds?
Email: info@sleeppods.se
Thank you for shopping with SleepPods – we are here to help you!
Westros Digital Retail AB
Company registration number (org.nr): 559499-1035
Slakterigatan 10, 721 32 Västerås, Sweden