At SleepPods we are committed to offering a fast, secure and smooth delivery experience. Here you will find all the information about our shipping policy, how returns are handled and how we ensure the best possible service.
Important information about delivery times
Due to the ongoing conflict in the Middle East, international transport and logistics flows are currently affected.
Several important transport routes, particularly in the area around the Persian Gulf, have been restricted for safety reasons. This has meant that:
- some sea and air transport has been delayed or rerouted
- deliveries need to take longer routes than usual
- temporary delays and increased pressure are arising in the logistics chain
The current delivery time is approximately 7–11 working days, and in rare cases minor additional delays may occur.
In addition, our logistics partners have sharply increased their transport costs as a result of rising fuel prices. To avoid having to raise our product prices by up to 20–30%, we have chosen a more cost-effective and, at the same time, more climate-conscious delivery solution. This may affect the delivery time slightly, but it allows us to continue offering competitive prices.
We work continuously with our logistics partners to minimise any delays and ensure that your order is delivered as quickly as possible. Thank you for your understanding.
Shipping
Packing and delivery
We pack all orders with care and ship directly from our warehouse. Our average delivery time is 3–5 working days within the United Kingdom.
If a product happens to be out of stock in our main warehouse, it may be sent from one of our international warehouses. On such occasions the delivery time is 5–9 working days. Any import VAT may be added on delivery from abroad.
Processing time
It normally takes 2–4 working days to process your order after you have received your order confirmation. During peak season or campaigns, minor delays may occur.
We ship orders Monday to Friday, excluding weekends and public holidays.
Correct delivery information
An incorrect or incomplete address can delay delivery. Always check your delivery and billing details before you buy.
Delivery method
Most parcels are delivered to your letterbox or front door. If the courier judges that this is not safe, the parcel may be left with your nearest collection point. You will then receive a notification of where you can collect your parcel.
Parcel tracking
You can track your order via our website under “Track your order”. Enter your order number and your email address or shipment ID.
If your parcel is delayed or lost
First check the tracking on our website.
If the tracking shows a discrepancy or the parcel does not turn up, contact us immediately at info@sleeppods.se.
For lost parcels we open an investigation with the carrier (usually 7–14 working days). In the meantime we keep you informed and offer a solution, such as a re-delivery or a refund.
Incorrect address
It is the buyer's responsibility to provide the correct delivery address. If you discover an error after placing your order, contact info@sleeppods.se straight away. We will try to correct it before dispatch, but cannot guarantee a change once the order has been processed. If the parcel is returned to our warehouse, we can re-send it to the correct address or offer a full refund.
Returns
We are proud of our products and offer a 365-day money-back guarantee should you, against all expectations, not be satisfied.
Return conditions
When making a return, you as the customer must always contact us by email first so that we can start the return process. Returns are sent to:
Slakterigatan 10, 721 32 Västerås, Sweden
⚠️ If you have not received approval for a return from us, we are unfortunately unable to accept your return.
The product must be returned with all accessories and in its original packaging.
Our earphones (SleepPods) may be tried, but must be clean, free from stains, odour, hair and dirt, and in resaleable condition.
Returns without a receipt or order number may be refused.
The customer is responsible for the return postage to our warehouse. We do not charge any separate return fee.
In the event of a complaint
Is a product damaged or faulty on delivery? Contact us directly at info@sleeppods.se and attach photos together with a description of the fault.
If the complaint is approved, we cover the return postage and offer either a replacement product or a full refund.
Refunds
Refunds are made to the original payment method.
For card payments: within 14 working days of the return being received and approved.
For the exact date the funds are credited, please contact your card-issuing bank.
Please note regarding returns and shipping
SleepPods is not responsible for returns that are lost in transit. Always use a tracked shipping method.
Uncollected parcels that are returned to us are charged a handling fee to cover shipping and handling costs.
Contact us
Do you have questions about shipping, returns or anything else?
Email: info@sleeppods.se
We are happy to help!